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Runway 972 News · Oct 28, 2026

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Delta Air Lines has come under the spotlight after an email to a Diamond Medallion member accidentally included an internal AI writing prompt. The message contained the instruction: “Here’s a more polished and professional version with a warm, empathetic tone.” The prompt appeared in a response addressing the passenger’s complaint about Delta’s customer service chat. ✈️ Runway 972: Boarding Pass to the Hottest Aviation Buzz 🌎 📲 Join our WhatsApp Group 📢 Follow our WhatsApp Channel

Delta Air Lines has come under the spotlight after an email to a Diamond Medallion member accidentally included an internal AI writing prompt. The message contained the instruction: “Here’s a more polished and professional version with a warm, empathetic tone.” The prompt appeared in a response addressing the passenger’s complaint about Delta’s customer service chat. ✈️ Runway 972: Boarding Pass to the Hottest Aviation Buzz 🌎 📲 Join our WhatsApp Group https://chat.whatsapp.com/HT94R0fqoR617VUsxr3rwX?s=cl&p=i&mlu=4&ilr=4&iam=2 📢 Follow our WhatsApp Channel https://whatsapp.com/channel/0029VbDqaS22UPBGblylOr3y

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