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Yeshiva World News · Sep 22, 2026

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Meta is testing a “human concierge” for its new Muse AI assistant, allowing real people to step in and complete tasks when the AI struggles, including making calls to businesses for reservations, quotes and other requests, according to Reuters. The test sparked privacy concerns after some Meta employees learned that contractors could potentially see information users shared with Muse. Meta has temporarily rolled back the feature and says proper disclosure would be required before any public launch.

Meta is testing a “human concierge” for its new Muse AI assistant, allowing real people to step in and complete tasks when the AI struggles, including making calls to businesses for reservations, quotes and other requests, according to Reuters. The test sparked privacy concerns after some Meta employees learned that contractors could potentially see information users shared with Muse. Meta has temporarily rolled back the feature and says proper disclosure would be required before any public launch.

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